Refund Policy

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be new, unused and in the same condition that you received it. It must also be in the original packaging.

To request a refund or replacement send an email to contact@kokofarmfoods.com with your name, order confirmation number, and reason for the request, within 14 days of when you receive your product. We may require proof of purchase if we can’t verify your order. If needed we will adjust this policy as required by the laws of the state in which you live. Because of food safety laws we unfortunately can’t accept the return of food products.

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kokofarmfoods.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping 
To return your product, we'll generate you a Return Merchandise Authorization(RMA) form and a link to a shipping label with return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We do not guarantee that we will receive your returned item.